CB off As the summer holidays approach, passengers' rights just got stronger under EU rules for all modes of travel. Time to get familiar with what those rights are.
CB on Hello and welcome to People First, the EPP Group's program on issues with impact on people like you. On this program:
CB off What you need to know to about your rights and how to defend them, as an airline passenger, but also riding on Europe's trains, buses and coaches.
CB on Joining us to answer your questions is Matthieu Grosch. He's a member of the European Parliament, from Belgium, and from the German-speaking region. You're also the EPP Group's coordinator for passenger rights legislation here at the European Parliament. Mr. Grosch, let's start with a horror story. What was your most frustrating experience as a passenger?
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